Customer Testimonials

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DealerRater Jan 7, 2024

The team went out of their way to find the vehicle we were looking for. The staff was friendly and professional and we were very satisfied by our experience.

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DealerRater Sep 7, 2023

Best experience I've ever had leasing my new vehicle. James Small and Kristin Smith made everything go so great and I was on the road within a few hours. The two of them are very professional and know how to treat a customer properly. I highly recommend them both to anybody that is looking to buy or lease a vehicle. I've always found the dealing part very stressful but not this time. I will be back to see them for my next vehicle. Keep up the great work Kristin and James

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DealerRater Aug 4, 2023

Kristin and Sean were fantastic to deal with! From the first conversation to driving off the lot in my new to me truck, they were very helpful, answered all my questions and went above and beyond as I was on a tight timeline to get my trailer back on the road! Thank-you!

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DealerRater Mar 18, 2023

My husband and I were in the market for a second vehicule and met with James Small at lounsbury Chevrolet in Moncton. He had our best interests in mind and was incredibly kind and helpful throughout the whole process of searching for our new car. He was able to help us find a car in our price range and wasn’t pushy or just trying to make a sale, he was so genuine and lovely to interact with! To finalize the paperwork side of things after choosing a car we met with Krista Dupuis who was also fantastic. She was ...

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DealerRater Mar 14, 2023

Honest and smooth transaction with Patrick (Sales Dept.) and Kyle (Finance Dept.) They are awesome, with excellent customer service overall. We really love our experience doing business with them. The dealership is very lucky to have them as employees. -Irenne & Adrian-

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DealerRater Nov 25, 2022

At last, an honest car salesman, James Small! He kept his word on everything without any hassle. If you're in the market for a new vehicle, go talk to James!

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DealerRater Oct 21, 2022

I KEEP ON GOING THERE AND ASK FOR SAME SALESMAN ALL THE TIME.HE TREATS ME VERY GOOD.IT IS ONLY MY 11 CAR I BUY FROM JAMES IN THE PAST 15 TO 20 YEARS. I RECOMMEND LOUNSBURY MONCTON TO ANYONE

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DealerRater Dec 2, 2020

After my older parents were nearly taken advantage of at another dealership, we were searching for an honest and trustworthy experience which we found at Lounsbury’s. We worked with James who was very kind, personable and patient. We are very happy with our experience and highly recommend this dealership.

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DealerRater Jan 30, 2020

After a deer wrote off our 2007 Silverado, we thought we would check out Lounsburys for a new one. Barry Arbeau made us a great offer on a 2019. Love the service as we've had our 2017 Equinox there for regular oil changes. We definitely recommend this dealership.

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DealerRater Nov 4, 2019

Lounsbury's has been our single source new vehicle supplier and service provider for the past 20 years. The service provided by the staff and the value of the product is the reason we have chosen not to look elsewhere.

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DealerRater Sep 27, 2019

Experience salesman that doesn't pressure you on making decisions. He let me take out the car for the weekend to see if it would fill my need...!! See you in June 2020 for my wife's car..

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DealerRater Aug 27, 2019

Sales representative was very helpful to my wife and myself in getting us a new vehicle. Sales rep listened to our request and price point and found us a very good deal. Managerial team was also very helpful behind the scenes. Very pleased.

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DealerRater Jul 17, 2019

Great experience on my First ever new vehicle..went from a 2000 Silverado with 300,000km to a 2019 Silverado Custom 4x4..James had also sold my father many cars in the past and the Lounsburys team were always there to help with anything needed.I think I made a good choice with James Small and the Lounsburys team..

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DealerRater Jul 3, 2019

I would Highly recommend Lounsbury. A seamless process, great trade value for our Mercedes, super quick. Worth the trip from Fredericton, thanks John! Lovin the Bolt Ev Premier

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DealerRater Jun 1, 2019

James provided us with exceptional service as he always does, sold us our new chevy cruze hatchback SR. He went above and behond to help us out. Awesome vehicle. The Moncton Lounsbury team is great as they sell you what you need and dont push you into something you dont. I would highly recommend visiting Monctons Lounsbury team for you next vehicle purchase!

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DealerRater May 22, 2019

James was great to deal with and was able to quickly find us the vehicle we wanted. The finance team was amazing to work with too. Thanks Lounsburys!

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DealerRater May 14, 2019

James was very helpful, he had an answer for everything. The other staff were also very assistive, nice clean building too with lots of cars on the lot.

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DealerRater May 13, 2019

Great experience, great service willing to go out of their way to help. Purchased a 2019 - Z71. James came up with the perfect Truck to fit my needs and budget. Overall a great experience!

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DealerRater May 9, 2019

Recently purchased a used Hyundai, from the beginning we were dealt with friendly and professional service from sales person James Small who went above and beyond to make our experience very satisfying resulting in our purchase of said Hyundai. Steve Doiron did a great job in providing us with the necessary financing for the purchase. Both these gentlemen provided us with excellent service making our experience very satisfying, will certainly recommend Lounsbury to our friends and family.Thanks guys very well done.

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DealerRater Apr 25, 2019

Great experience ,test drives very helpfull. Purchased a 2019 - Z71. True North edition . James and Kevin came up with the perfect Truck to fit my needs and budget.

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DealerRater Apr 2, 2019

We were in the market for a new HD Silverado. The sales team was knowledgeable and made some good points to help guide us in our purchase. No pressure on the sale and lots of patience as We made up our mind on what fit our needs. From the minute we walked into the dealership till the moment we took ownership was treated with respect and felt valued as a customer. Awesome dealership keep up the great work .

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DealerRater Jan 23, 2019

Monday January 21, Moncton was coated with inches of ice. Where I live all cars must be moved from the parking lot by 11 am so snow removal can be done. I started my car remotely twice between 10am-11 am to try to melt the ice to enable me to get into my car. I could not get the doors open or car started again. After hours of failing I called Lounsbury's service center around 3 pm to ask for help. Within 10 minutes 2 gentlemen arrived they opened doors, started car, cleared ice and moved the car to make sure that the tires ...

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DealerRater Nov 21, 2018

James Small was my sales associate and to say that he went above and beyond is an understatement. He was empathetic to the fact that I am a young woman just starting a family, so he found the perfect fit for my budget and family, and ensured that we were 100% satisfied with our choice. This is the second vehicle I have purchased from James, and have been very satisfied with his work both times. He has lots of experience in the field of selling cars, and it shows. Thank you James a million times over for all that you have ...

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DealerRater Oct 3, 2018

James Small was exellent as always .This is my 2nd vehicule with James as my seller. He is very professional in is his work and a great person . He is the Best...

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DealerRater Aug 18, 2018

Purchasing our new Silverado from Lounsbury's was not like any previous car buying experience. James was a pleasure to deal with and he could answer all of our questions. We were treated with respect and trust from the minute we walked in the door. He even opened our eyes to the idea of switching our car from foreign to Chevrolet next time. We would highly recommend Lounsbury's to anyone looking to purchase a new or used vehicle.

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DealerRater Jun 27, 2018

I would highly recommend Lounsbury's Moncton anytime for purchasing a vehicle. This was my first time purchasing a vehicle which can often be an overwhelming experience. Jamie Small walked me through the entire process with ease and took into consideration all my needs for purchasing a new vehicle. His friendliness and sense of humour made the process relaxed and fun! Thanks for everything!

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DealerRater Jun 26, 2018

I would recommend Lounsbury to anyone looking for a new car. Good service drom when I walked through the door to signing on to my new vehicle. James Small explain it all to me very satisfied with my experience.

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DealerRater Jun 21, 2018

I would highly recommend Lounsbury's anytime. My wife and I have always deeply appreciated their commitment to customer service. We recently had our vehicle totalled by another driver and were shopping for an SUV. We visited Rallye Motors and we not at all impressed with the high pressure sales tacits. The deal was constantly changing. We would rather pay a bit more and deal with the complete professional in James Small

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DealerRater Apr 15, 2018

Second purchase of a new car from Lounsbury Automotive and I would not hesitate to recommend this dealership to anyone looking for a new vehicle. From the moment of contact with the salesman to the purchase of the vehicle I felt that all of my enquiries and requests were met without question. As it should be, James makes the purchase of a new vehicle a great experience.

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DealerRater Mar 28, 2018

We are fortunate in Moncton to have such a respectful vehicle dealership in Lounsbury's and salesman James Small for his great and friendly customer service. I highly recommend Lounsbury's to anyone looking to buy a vehicle.

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DealerRater Mar 26, 2018

Our experience with Lounsbury's has been excellent as usual. James Small is the best - always friendly, pleasant and very helpful. We would not hesitate to recommend him to anyone we know looking for a vehicle.

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DealerRater Mar 24, 2018

Service was great....James Small was great....love the car..Would definitely return .Phil Leger did a great job and helped a lot Thanks Betty Adams

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DealerRater Mar 23, 2018

We had been shopping for some time on an AWD SUV for our family, as we live in the country and Atlantic winter driving sucks on a good day. We also have to contend with a steep (mountain) of a driveway to get our son to daycare and at the time 9/10 had to walk him up as our car could not make it. After some unsuccessful shopping with other dealers, we were pointed in the direction of Lounsbury's and James Small to discuss our needs. We reached out to him and could not have been happier with the results. ...

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DealerRater Feb 23, 2018

We recently paid a visit to Lounsbury to look at the 2018 Equinox, this is our second Equinox purchase and love the new model. Having James as our dealer once again has been a pleasure his professionalism and his sense of humour as well as his knowledge is of great help, until our next purchase James or when I bump into you while getting an oil change thanks again. Would also like to give a heads up to everyone we dealt with at Lounsbury everyone had a smile and very friendly 😀

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DealerRater Feb 22, 2018

I bought my first Chev from James and recently had to get a new one after being in an accident. As soon as my boyfriend and I walked into the dealership, he recognized us right away and the first thing he asked was how much my payments were before, and then his number one priority was getting me as close to the same amount as he could. He isn’t pushy, just a really nice guy who wants to get you into a car you love.

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DealerRater Sep 5, 2017

I'm a proud owner of 2016 Chevrolet Spark! I'ts my very first brand new car I ever owned! The staff is so friendly and I'm completely satisfied for the great service! I truly thank all of you for all your help when I need it and hard work!

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DealerRater May 19, 2017

The worker(Steve) at the service desk has advanced knoledge and exceptional customer service, rarely had good service lime that at any car dealership, helped me with anything I needed! 10/10

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DealerRater Mar 6, 2016

Best dealership in Moncton hands down and I am going to tell you why. I'm not a Chevy guy...I prefer the Dodge. I've also had a few Honda vehicles (we purchased a 2014 CRV last year new from Moncton Honda).I've researched and shopped at all the dealerships in the Moncton area and beyond. Lounsbury gives satisfaction no matter what brand of vehicle you are into. In particular, my salesman James Small was especially helpful. There was no pressure, just honesty and a drive to satisfy the customer. This guy has been doing this for a long ...

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DealerRater Jan 28, 2016

I have purchased now three cars and I am extremely happy with my new car. James Small is a informed, wants you to get what you want and extremely trustworthy. Happy, Happy, Happy.:)

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DealerRater Jan 7, 2016

In your life you go through different levels of commitment and growth, family structure, success and financial stability. All bring levels of anxiety and at times stress. Being a first time 'Brand New Car' buyer it was very overwhelming for me. Having the support from a great Sales employee made the difference. I felt very appreciated and welcomed within Lounsbury Chev and it was all due to the level of customer service and dedication to making the experience a good one. Thank you to James Small and his team for making my experience one I will boast about.

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DealerRater Feb 14, 2014

Very friendly, efficient service, went out of their way to make us feel welcome, answered our questions promptly. Explained everything clearly and kept us informed on all developments regarding our purchase.

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DealerRater Feb 3, 2014

I have bought 4 vehicles from James Small since I moved to Moncton and it is an absolute pleasure to deal with him..He has knowledge and has a no pressure laid back attitude and is always their to say hi when he see's me in service..I needed a car one day and their were no rentals available and he loaned my husband and I his own truck..Our car wasn't going to ready that day and he called us and said not to worry and to keep his truck over night and he would make arrangements for ...

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DealerRater Apr 2, 2013

I had a great experience! Rob found me the perfect suv for a great price! Since I had no car to get to town he came to us for signatures and then delivered my brand new chevrolet Orlando lt. I couldn't be happier no attempts to add more fees etc he was open about my options and only added what I asked for. Couldn't be happier. If you need a new or even used car I would 100% recommend lounsbury. I had dealt with 2 other dealers for 2 weeks and they kept adding fees everywhere gave up on them and ...

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